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Wednesday, July 8, 2020

Salesforce Inbox for Gmail keeps crashing

 

Problem:


         Multiple users of Salesforce Inbox + Gmail are having issues with (1) gmail freezing, (2) emails not syncing to salesforce. 
         Per a user, "With it enabled I am getting extreme lag when sending messages specifically when inbox loads after I hit refresh and then again when trying to log them. Not getting a specific error, but my gmail page was freezing before and unresponsive so I would have to kill the page to continue."


Solution:

 After deep analysis, They have a Known Issue for this one and as of this time, the issue is now fixed for all Salesforce instances.

 Moving forward, if you wanted to move to Salesforce extension (new extension), kindly ask for your admin to follow the steps in the article below: 

Move Sales Reps to the Gmail Integration with Inbox from Legacy Salesforce Inbox 


Once the steps above has been performed by your admin, your users can now download and start using the extension accordingly. Below is the link of the extension: 

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