Emergency: I can’t log in to my amazon account!

 

For Amazon sellers, can’t log in to my amazon account, it’s a nightmare scenario. They try to log in to their seller account, but just can’t. The error might say something like, “You don’t have permission to access this account,” or worse, “This email address is not associated with an Amazon seller account.”

What’s a seller to do?

First and most importantly, take these steps to protect yourself:

1. Make sure two people in your company have the user name and password for your Amazon seller account. This creates redundancy in case someone is sick, on vacation, gets fired or leaves.
2. Beyond those two people, don’t spread around your primary user name and password. Keep it safe.
3. For other users, create sub-user accounts. Give each person appropriate permissions – and only the permissions that they need.

If you are locked out of your account, contact Seller Support. If they can’t help, ask them to escalate to engineering.

Why more Amazon safety ASIN suspensions?

 

Amazon safety ASIN suspensions are multiplying

Amazon safety ASIN suspensions are being received by more and more sellers. Typically, this means that an Amazon customer has complained because:

• A food or topical was open when they received it
• A product malfunctioned in a way that caused a hazard
• A food or topical caused an adverse reaction

Why is Amazon quick on the draw? Oftentimes, sellers of private label and imported products have not done any of the testing you would expect from their national brand counterparts.

These violations tend to happen more quickly than those for inauthentic, used, missing parts and other product quality reasons.