Understanding Machines: An Open Standard For JavaScript Functions

As developers, we always seek ways to do our job better, whether by following patterns, using well-written libraries and frameworks, or what have you. In this article, I’ll share with you a JavaScript specification for easily consumable functions. This article is intended for JavaScript developers, and you’ll learn how to write JavaScript functions with a universal API that makes it easy for those functions to be consumed. This would be particularly helpful for authoring npm packages (as we will see by the end of this article).
There is no special prerequisite for this article. If you can write a JavaScript function, then you’ll be able to follow along. With all that said, let’s dive in.

What Are Machines?

Machines are self-documenting and predictable JavaScript functions that follow the machine specification, written by Mike McNeil. A machine is characterized by the following:

• It must have one clear purpose, whether it’s to send an email, issue a JSON Web Token, make a fetch request, etc.
• It must follow the specification, which makes machines predictable for consumption via npm installations.

As an example, here is a collection of machines that provides simple and consistent APIs for working with Cloudinary. This collection exposes functions (machines) for uploading images, deleting images, and more. That’s all that machines are really: They just expose a simple and consistent API for working with JavaScript and Node.js functions.

Features of Machines

• Machines are self-documenting. This means you can just look at a machine and knows what it’s doing and what it will run (the parameters). This feature really sold me on them. All machines are self-documenting, making them predictable.
• Machines are quick to implement, as we will see. Using the machinepack tool for the command-line interface (CLI), we can quickly scaffold a machine and publish it to npm.
• Machines are easy to debug. This is also because every machine has a standardized API. We can easily debug machines because they are predictable.

Are There Machines Out There?

You might be thinking, “If machines are so good, then why haven’t I heard about them until now?” In fact, they are already widely used. If you’ve used the Node.js MVC framework Sails.js, then you have either written a machine or interfaced with a couple. The author of Sails.js is also the author of the machine specification.
In addition to the Sails.js framework, you could browse available machines on npm by searching for machinepack, or head over to http://node-machine.org/machinepacks, which is machinepack’s registry daemon; it syncs with npm and updates every 10 minutes.
Machines are universal. As a package consumer, you will know what to expect. So, no more trying to guess the API of a particular package you’ve installed. If it’s a machine, then you can expect it to follow the same easy-to-use interface.
Now that we have a handle on what machines are, let’s look into the specification by analyzing a sample machine.

The Machine Specification

    module.exports = {
  friendlyName: 'Do something',
  description: 'Do something with the provided inputs that results in one of the exit scenarios.',
  extendedDescription: 'This optional extended description can be used to communicate caveats, technical notes, or any other sort of additional information which might be helpful for users of this machine.',
  moreInfoUrl: 'https://stripe.com/docs/api#list_cards',
  sideEffects: 'cacheable',
  sync: true,

  inputs: {
    brand: {
      friendlyName: 'Some input',
      description: 'The brand of gummy worms.',
      extendedDescription: 'The provided value will be matched against all known gummy worm brands. The match is case-insensitive, and tolerant of typos within Levenstein edit distance <= 2 (if ambiguous, prefers whichever brand comes first alphabetically).',
      moreInfoUrl: 'http://gummy-worms.org/common-brands?countries=all',
      required: true,
      example: 'haribo',
      whereToGet: {
        url: 'http://gummy-worms.org/how-to-check-your-brand',
        description: 'Look at the giant branding on the front of the package. Copy and paste with your brain.',
        extendedDescription: 'If you don\'t have a package of gummy worms handy, this probably isn\'t the machine for you. Check out the `order()` machine in this pack.'
      }
    }
  },

  exits: {
    success: {
      outputFriendlyName: 'Protein (g)',
      outputDescription: 'The grams of gelatin-based protein in a 1kg serving.',
    },
    unrecognizedFlavors: {
      description: 'Could not recognize one or more of the provided `flavorStrings`.',
      extendedDescription: 'Some **markdown**.',
      moreInfoUrl: 'http://gummyworms.com/flavors',
    }
  },

  fn: function(inputs, exits) {
    // ...
    // your code here
    var result = 'foo';
    // ...
    // ...and when you're done:
    return exits.success(result);
  };
}

The snippet above is taken from the interactive example on the official website. Let’s dissect this machine.
From looking at the snippet above, we can see that a machine is an exported object containing certain standardized properties and a single function. Let’s first see what those properties are and why they are that way.

• friendlyName
  This is a display name for the machine, and it follows these rules:
  • is sentence-case (like a normal sentence),
  • must not have ending punctuation,
  • must be fewer than 50 characters.
• description
  This should be a clear one-sentence description in the imperative mood (i.e. the authoritative voice) of what the machine does. An example would be “Issue a JSON Web Token”, rather than “Issues a JSON Web Token”. Its only constraint is:
  • It should be fewer than 80 characters.
• extendedDescription (optional)
  This property provides optional supplemental information, extending what was already said in the description property. In this field, you may use punctuation and complete sentences.
  • It should be fewer than 2000 characters.
• moreInfoUrl (optional)
  This field contains a URL in which additional information about the inner workings or functionality of the machine can be found. This is particularly helpful for machines that communicate with third-party APIs such as GitHub and Auth0.
  • Be sure to use a fully qualified URL, like http://xyz.abc/qwerty
• sideEffects (optional)
  This is an optional field that you can either omit or set as cacheable or idempotent. If set to cacheable, then .cache() can be used with this machine. Note that only machines that do not have sideEffects should be set to cacheable.
• sync (optional)
  Machines are asynchronous by default. Setting the sync option to true turns off async for that machine, and you can then use it as a regular function (without async/await, or then()).

inputs

This is the specification or declaration of the values that the machine function expects. Let’s look at the different fields of a machine’s input.

• brand
  Using the machine snippet above as our guide, the brand field is called the input key. It is normally camel-cased, and it must be an alphanumeric string starting with a lowercase letter.
  • No special characters are allowed in an input key identifier or field.
• friendlyName
  This is a human-readable display name for the input. It should:
  • be sentence-case,
  • have no ending punctuation,
  • be fewer than 50 characters.
• description
  This is a short description describing the input’s use.
• extendedDescription
  Just like the extendedDescription field on the machine itself, this field provides supplemental information about this particular input.
• moreInfoUrl
  This is an optional URL that provides more information about the input, if needed.
• required
  By default, every input is optional. What that means is that if, by runtime, no value is provided for an input, then the fn would be undefined. If your inputs are not optional, then it’s best to set this field as true because this would make the machine throw an error.
• example
  This field is used to determined the expected data type of the input.
• whereToGet
  This is an optional documentation object that provides additional information on how to locate adequate values for this input. This is particularly useful for things like API keys, tokens, and so on.
• whereToGet.description
  This is a clear one-sentence description, also in the imperative mood, that describes how to find the right value for this input.
• extendedDescription
  This provides additional information on where to get a suitable input value for this machine.

exits

This is the specification for all possible exit callbacks that this machine’s fn implementation can trigger. This implies that each exit represents one possible outcome of the machine’s execution.

• success
  This is the standardized exit key in the machine specification that signifies that everything went well and the machine worked without any errors. Let’s look at the properties it could expose:
  • outputFriendlyName
    This is simply a display name for the exit output.
  • outputDescription
    This short noun phrase describes the output of an exit.

Other exits signify that something went wrong and that the machine encountered an error. The naming convention for such exits should follow the naming convention for the input’s key. Let’s see the fields under such exits:

• description
  This is a short description describing when the exit would be called.
• extendedDescription
  This provides additional information about when this exit would be called. It’s optional. You may use full Markdown syntax in this field, and as usual, it should be fewer than 2000 characters.

You Made It!

That was a lot to take in. But don’t worry: When you start authoring machines, these conventions will stick, especially after your first machine, which we will write together shortly. But first…

Machinepacks

When authoring machines, machinepacks are what you publish on npm. They are simply sets of related utilities for performing common, repetitive development tasks with Node.js. So let’s say you have a machinepack that works with arrays; it would be a bundle of machines that works on arrays, like concat(), map(), etc. See the Arrays machinepack in the registry to get a full view.

Machinepacks Naming Convention

All machinepacks must follow the standard of having “machinepack-” as a prefix, followed by the name of the machine. For example, machinepack-array, machinepack-sessionauth.

Our First Machinepack

To better understand machines, we will write and publish a machinepack that is a wrapper for the file-contributors npm package.

Getting Started

We require the following to craft our machinepack:

1. Machinepack CLI tool
   You can get it by running:
   

   npm install -g machinepack
   

Note: I am assuming that Node.js and npm are already installed on your machine.

Generating Your First Machinepack

Using the CLI tools that we installed above, let’s generate a new machinepack using the machinepack generator. Do this by first going into the directory that you want the generator to generate the files in, and then run the following:

yo machinepack

The command above will start an interactive process of generating a barebones machinepack for you. It will ask you a couple of questions; be sure to say yes to it creating an example machine.
Note: I noticed that the Yeoman generator has some issues when using Node.js 12 or 13. So, I recommend using nvm, and install Node.js 10.x, which is the environment that worked for me.
If everything has gone as planned, then we would have generated the base layer of our machinepack. Let’s take a peek:

DELETE_THIS_FILE.md
machines/
package.json
package.lock.json
README.md
index.js
node_modules/

The above are the files generated for you. Let’s play with our example machine, found inside the machines directory. Because we have the machinepack CLI tool installed, we could run the following:

machinepack ls

This would list the available machines in our machines directory. Currently, there is one, the say-hello machine. Let’s find out what say-hello does by running this:

machinepack exec say-hello

This will prompt you for a name to enter, and it will print the output of the say-hello machine.
As you’ll notice, the CLI tool is leveraging the standardization of machines to get the machine’s description and functionality. Pretty neat!

Let’s Make A Machine

Let’s add our own machine, which will wrap the file-contributors and node-fetch packages (we will also need to install those with npm). So, run this:

npm install file-contributors node-fetch --save

Then, add a new machine by running:

machinepack add

You will be prompted to fill in the friendly name, the description (optional), and the extended description (also optional) for the machine. After that, you will have successfully generated your machine.
Now, let’s flesh out the functionality of this machine. Open the new machine that you generated in your editor. Then, require the file-contributors package, like so:

const fetch = require('node-fetch');
const getFileContributors = require('file-contributors').default;

global.fetch = fetch; // workaround since file-contributors uses windows.fetch() internally

Note: We are using node-fetch package and the global.fetch = fetch workaround because the file-contributors package uses windows.fetch() internally, which is not available in Node.js.
The file-contributors’ getFileContributors requires three parameters to work: owner (the owner of the repository), repo (the repository), and path (the path to the file). So, if you’ve been following along, then you’ll know that these would go in our inputs key. Let’s add these now:

...
 inputs: {
    owner: {
      friendlyName: 'Owner',
      description: 'The owner of the repository',
      required: true,
      example: 'DominusKelvin'
    },
    repo: {
      friendlyName: 'Repository',
      description: 'The Github repository',
      required: true,
      example: 'machinepack-filecontributors'
    },
    path: {
      friendlyName: 'Path',
      description: 'The relative path to the file',
      required: true,
      example: 'README.md'
    }
  },
...

Now, let’s add the exits. Originally, the CLI added a success exit for us. We would modify this and then add another exit in case things don’t go as planned.

exits: {

    success: {
      outputFriendlyName: 'File Contributors',
      outputDescription: 'An array of the contributors on a particular file',
      variableName: 'fileContributors',
      description: 'Done.',
    },

    error: {
      description: 'An error occurred trying to get file contributors'
    }

  },

Finally let’s craft the meat of the machine, which is the fn:

 fn: function(inputs, exits) {
    const contributors = getFileContributors(inputs.owner, inputs.repo, inputs.path)
    .then(contributors => {
      return exits.success(contributors)
    }).catch((error) => {
      return exits.error(error)
    })
  },

And voilà! We have crafted our first machine. Let’s try it out using the CLI by running the following:

machinepack exec get-file-contributors

A prompt would appear asking for owner, repo, and path, successively. If everything has gone as planned, then our machine will exit with success, and we will see an array of the contributors for the repository file we’ve specified.

Usage In Code

I know we won’t be using the CLI for consuming the machinepack in our code base. So, below is a snippet of how we’d consume machines from a machinepack:

    var FileContributors = require('machinepack-filecontributors');

// Fetch metadata about a repository on GitHub.
FileContributors.getFileContributors({
  owner: 'DominusKelvin',
  repo: 'vue-cli-plugin-chakra-ui',
   path: 'README.md' 
}).exec({
  // An unexpected error occurred.
  error: function (){
  },
  // OK.
  success: function (contributors){
    console.log('Got:\n', contributors);
  },
});

Conclusion

Congratulations! You’ve just become familiar with the machine specification, created your own machine, and seen how to consume machines. I’ll be glad to see the machines you create.

Resources

• “Getting Started”, node machine
• file contributors, npm

Yeoman scaffolding tool
Install it globally by running:

 npm install -g yo

Machinepack Yeomen generator
Install it like so:

npm install -g generator-machinepack

7 Ways to Provide Amazon-Style Customer Service

 

Earth’s most customer-centric company. The unofficial creed of Amazon.com. A place where the customer comes first, last and always.

Amazon sets a high bar. In  most situations the customer usually gets the benefit of the doubt. This tendency translates into:

• Acceptance of late returns, past the 30-day window
• A blind eye to used items, opened items and even old, nasty items that are returned for an exchange or refund
• Refunds, concessions and gift cards for even the smallest misstep – or no misstep at all

While it can be frustrating for third-party sellers, Amazon’s customer-focused policies have created a loyal customer base willing to:

• Pay subscription fees for Prime delivery
• Accept a premium for items that are delivered quickly
• Give third-party sellers a willing and able group of millions of potential customers

What does this mean for third-party Amazon sellers?

Amazon expects its third-party sellers to offer the same kind of high-end customer service assistance that it does.
If a seller doesn’t live up to those standards, what happens? Warnings, suspensions and other costly enforcement actions can be the result of:

• A-to-z claims against merchant-fulfilled sellers
• Negative feedback that is ever-harder to remove
• Negative product reviews for private-label sellers
• Fewer repeat sales to happy customers

As every good seller knows, A-to-z claims plus negative feedback creates a high Order Defect Rate. And this can create an account suspension.

Best practices for Amazon customer service

Don’t put black marks on your Amazon account by mistreating customers. Follow Amazon’s lead to provide amazing customer service. This will reduce your risk – and your blood pressure.

1. Answer customer messages quickly. Shoot for an average response time under eight hours. Amazon answers even faster, so a long wait makes customers antsy.
2. Write excellent customer service messages. Chances are, your company receives the same five to 10 customer questions time and again. Create high-quality templates to answer customer questions, and require your customer service folks to use them every time. Ensure the tone is friendly and concerned. And provide the exact information they requested. If you don’t like your customer service messages, hire someone to write templates. (Call us!)
3. Apologize when needed. Don’t hesitate to take responsibility when the customer is unhappy – even if it wasn’t completely your fault.
4. Pay for quality shipping – especially overseas. Not all package delivery services are created equal. Ensure that you choose reliable, high-quality carriers. Cheaper is not always better.
5. Look for trends. Even when your customers don’t reach out to you directly, they are leaving clues about your business. High returns show dissatisfaction with specific ASINs. Bad feedback or negative reviews reveal problems with orders or products. Run reports weekly and uncover the biggest problem areas. Solve two problems a week, and soon your business will be more profitable than ever.
6. Hit the refund button – fast. Don’t make customers beg for refunds. If they are unhappy, just give the money back, if at all possible. This will head off all manner of complaints and customer service problems. Set a price point cutoff. If The price of the item is below X, your customer service team is empowered to immediately provide a refund.
7. Never, ever argue. Customers can be frustrating. And let’s face it – not everybody is honest. Some art trying to get something for nothing. That simply doesn’t matter to Amazon. Treat every customer as a valuable, important person – no matter what